Frequently Asked Questions

What is a Transaction Coordinator/Client Care Coordinator?

A client coordinator performs the administrative tasks involved in a real estate transaction. We take over the paperwork from contract acceptance and monitor the process through closing. We track deadlines, handle paperwork, and ensure your files are compliant.

How will you keep me in the loop?

Before we begin working together, we will chat about your communication preferences. We send weekly update emails letting you know the status of your files and what items are outstanding.

What are your working hours?

Our hours are 8:30 -5:30 Monday - Friday. You can expect a response from us promptly during these times and the next business day if you contact us after hours. We understand that real estate is an all-hours business, and we sometimes make exceptions for truly urgent matters (ex: a repair addendum needs signatures and the inspection period ends today).

Will you communicate with my clients directly?

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Why hire a TC over a full or part time assistant?

​Hiring a care coordinator is a great middle ground between doing it all on your own and hiring a permanent employee. With a TC, there is no overhead because we charge per file. Also, we come fully trained and you don’t have to worry about things like payroll or offering benefits. You don’t have to use us for every deal if you feel like you have a particular transaction under control or find yourself in a slower season of your business. Many agents also like to use a TC in conjunction with their employee(s) because we can free up their time to help you with things like marketing and prospecting.

How do you get paid?

If you prefer and closing attorney allows, we can send the invoice directly to them so that fee can be paid directly from the attorney’s office at time of closing. Or we can invoice you after closing and you can pay by check or Venmo. This will also be addressed in the mutually agreed upon contract.

How can you help me grow my business?

We help you leverage your time by taking care of most of the busy work involved in a real estate transaction. Paperwork is not an income producing activity and your time is better spent serving your current clients and finding your next deal.  Communication and consistency is key in all transactions and having your clients informed throughout the process always makes for a more satisfied client leading to more referrals for you.

What if my deal doesn’t close?

We are committed to your success, therefore we do not get paid until you. If a deal falls apart, our services up to that point are free. We even prepare your release and cancellation, obtain signatures, and submit for return of escrow.

Can you prepare my offers or listing agreements?

We are are fully licensed in MA, so yes we can offer this service and perform all activities any licensed agent can. We do not prepare initial contracts as part of our TC package, but it is available as an add on.  We can generally turn them over within an hour but please check with us for availability. The fee is due regardless of whether or not the contract is executed.  This is something that can be discussed and added to the TC agent contract as agreed to.